FAQ


 

What kind of “prints” will I receive?

Most people associate the word “print” with the kind of image that comes from your average consumer inkjet printer. These are NOT inkjet prints! Each print you order from MomentumPhoto.Net comes from a commercial Fuji Lightjet or Theta printer, and is printed on Kodak photo paper. These are top-quality professional photo printers using museum-quality paper. The image you receive is a photograph in every sense of the word.


What are digital files?

Digital files are full resolution images that you can email, post to web sites, and print for your personal use.


What is an Event CD?

An Event CD contains all of your images from a single event. They can either be mailed to you on a CD or posted online for you to download all at once. This is truly the best value if you find more than 3 images you like! Unless you specify when ordering, you will receive a link to download your event photos.


How will my print/digital file differ from what I see on your site?

Each and every photo – regardless or size or format – is processed to look its best. Years of digital darkroom experience are used to crop, sharpen, clean, and color-correct each individual image. If your image appears a little dark when previewing, don’t worry!

As well, the “¬©MOMENTUMPHOTO.NET” watermark is removed from the final image.


Do you process orders as soon as they come in?

No, due to our busy schedules, and print order minimums we only process orders once a week.


How long will it take to receive my prints?

Prints up to 10×15 in size are typically mailed out via first class mail within 10-14 days. Images larger than 10×15 will take 14-18 days.


How long will it take to receive my digital file(s)?

Starting in 2005, the standard delivery method for digital files is via online download. Using online delivery means that your digital files will be available within 7-10 days of placing your order! Your digital files will remain online throughout the year, ready to download at your convenience. CD delivery is also available, but must be included in the comments of your online order.


I ordered digital files but was still charged for shipping?

There is a standard $3 shipping charge added to every order. If you are ordering printed photographs that covers the cost of, well, shipping. If you’ve ordered digital files, that coast is used to cover the hosting fee for posting your digital photos for download. No shipping refunds are given for returned prints or digital files.


Do I have to order online?

Absolutely not! If you wish to pay by check or money order (please don’t mail cash), simply add the images you want to your cart, print the cart window, and mail your order to the address below.

Mail orders to:
MomentumPhoto.net
3139 Cleveland St NE
Minneapolis, MN 55418

You may also Pre-Order your Event CD with a credit or debit card at the track!


What if I don’t like my print/digital file?

Your satisfaction is 100% guaranteed, period. If you don’t like what you ordered, for whatever reason (or if it got damaged in the mail), I will replace it free of charge. Simply call or email and I will get a replacement to you as soon as possible.


Can I make copies or scan my print?

Yes, but if you want additional prints I strongly encourage you to let me print them for you. Scanned and reprinted images will NOT have the quality of a print from the original image. If you want a digital version of one of your prints, they are only $5 even after you have placed your order.


Can I print my own photos if I purchase a digital file?

Digital files can be printed for your own personal use. However, they can NOT be used in any commercial publication, advertisement, or design without express written permission from MomentumPhoto.Net. If you intend to use an image for commercial purposes, you must contact me to discuss pricing, usage rights or image release. Most commercial sponsors (Lockhart Phillips, for example) will require a photographer’s release before they will accept an image. As of 2009, MPDN has a blanket release for photo submissions to Lockhart Phillips, so you no longer need a faxed release from us!

More information on copyrights and laws to protect photographers can be found at the U.S. Copyright Office web site.